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Privacy and Cookie Policy

Last updated 28 June 2026

1. General provisions

This Personal Data Processing Policy (the “Policy”) sets out how personal data is processed and the measures taken to keep it secure by the operator of the OTDO service (the “Operator”).

The Policy is drawn up in accordance with Federal Law No. 152-FZ of 27 July 2006 “On Personal Data” and other regulations of the Russian Federation on the processing and protection of personal data.

Using the OTDO website and services constitutes the user’s unconditional consent to this Policy and the conditions of processing of their personal data set out in it. If the user disagrees with the Policy, they should refrain from using the site.

2. Key terms

  • Personal data — any information relating directly or indirectly to an identified or identifiable individual (the data subject).
  • Operator — a person who, alone or jointly with others, organises and/or carries out the processing of personal data and determines the purposes and scope of the data processed.
  • Processing — any action or set of actions performed on personal data, with or without automation.
  • Data subject — an OTDO site user whose personal data is processed.
  • Cross-border transfer — transfer of personal data to a foreign state, authority, individual or legal entity.

3. Principles of processing

Personal data is processed on a lawful and fair basis and is limited to achieving specific, predefined and lawful purposes.

  • the content and scope of the data processed match the stated purposes;
  • no processing incompatible with the purposes of collection;
  • ensuring the accuracy, sufficiency and relevance of personal data;
  • data is stored no longer than required by the purposes of processing or by law.

4. Legal grounds for processing

The Operator processes personal data on the basis of the data subject’s consent, as well as in the cases provided for by 152-FZ, agreements concluded with the user, and other regulations of the Russian Federation.

5. Purposes of processing

  • handling user enquiries and requests submitted via site forms and messengers;
  • providing the user with access to OTDO services, analytics and materials;
  • communicating with the user, including notifications and information about the service;
  • preparing and sending analytical reports on real-estate properties;
  • improving the operation of the site, services and quality of support;
  • fulfilling obligations under the legislation of the Russian Federation.

6. Categories of personal data processed

The Operator may process the following personal data of the user:

  • last name, first name;
  • contact phone number;
  • email address;
  • information voluntarily provided by the user in enquiries and requests;
  • anonymised data about site visits collected via cookies and web-analytics services.

The Operator does not process special categories of personal data (race, ethnicity, political views, health, etc.).

7. Procedure and conditions of processing

Personal data is processed both with and without automation. Data is collected when the user voluntarily fills in forms on the site or sends a message via messengers.

The Operator does not transfer personal data to third parties except where necessary to fulfil obligations to the user or where such transfer is provided for by Russian law. The Operator does not carry out cross-border transfers of personal data.

8. Storage periods

Personal data is processed until the purposes of processing are achieved or until the user withdraws consent. Once the purposes are achieved or consent is withdrawn, the data is destroyed or anonymised within the periods set by law.

9. Rights of the data subject

The user has the right to:

  • obtain information about the processing of their personal data;
  • request that personal data be corrected, blocked or destroyed if it is incomplete, outdated, inaccurate or unlawfully obtained;
  • withdraw previously given consent to the processing of personal data;
  • appeal the Operator’s actions or inaction to the authorised body for the protection of data subjects’ rights (Roskomnadzor) or in court.

To exercise these rights, the user may send a request to the Operator at the email address listed in the “Contacts” section.

10. Data protection measures

The Operator takes the necessary legal, organisational and technical measures to protect personal data from unlawful or accidental access, destruction, alteration, blocking, copying, distribution and other unlawful actions.

11. Final provisions and contacts

The Operator may amend this Policy. A new version takes effect once published on the site, unless the new version provides otherwise.

For any questions about the processing of personal data, the user may contact the Operator: e-mail info@thekrasota.ru, address: Moscow, Leningradsky Prospekt 36s36, office 17.